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Returns

Returns Information

You wish to cancel your order – no quibble guarantee

  • You have the right to cancel your order within 14 days of your purchase date.
  • If unwanted goods are returned we will refund the product value and not the postage costs.
  • Products can only be returned on cancellation if they have not been used or damaged after receipt. If you have opened the product and simply do not like it, we cannot accept the product back. All of the items we sell are purchased from the brand directly or the brands representative.
  • When returned goods please ensure that they are sufficiently well packed for the journey.
  • We cannot accept responsibility for non-delivery of returned goods.

Your item is received damaged or faulty

  • You have the right to return damaged or faulty items within 30 days of your delivery date.
  • Damaged returned goods should be sent by mail recorded postage services (not special delivery). We do not cover the cost for courier returns
  • Please contact us at sales@thefragrancecounter.com if your wish to return a damaged item. Photographic evidence may be required to support a claim

Refunds will be issued on the receipt of the returned goods.

The Fragrance Counter Returns
172 Chorley Road
Adlington
Chorley
Lancashire
PR6 9LQ
UK