Last posting day for pre Christmas delivery is
USA and Canada - Saturday 14th December 2019
Australia - Thursday 12th December 2019
Shipping to USA Australia Canada Only is FREE
Shipping can take up from 5 to 10 working days but can take longer if your item is flammable and is sent by our courier service.
Please note that we do not send any flammable items outside of the USA or UK due to safety restrictions.
You will not be able to checkout if you are located in a country that we do not deliver flammable items to.
If you wish to buy items for UK or EU delivery please go to our UK website The Fragrance Counter
If you wish to cancel your order we offer a no quibble guarantee. You have the right to cancel your order within 14 days of your purchase date. If unwanted goods are returned we will refund the product value and not the postage costs. Products can only be returned on cancellation if they have not been used or damaged after receipt. If you have opened the product and simply do not like it, we cannot accept the product back. All of the items we sell are purchased from the brand directly or the brands representative. When returning goods please ensure that they are sufficiently well packed for the journey. We cannot accept responsibility for non-delivery of returned goods if your item is received damaged or faulty. You have the right to return damaged or faulty items within 30 days of your delivery date. Damaged returned goods should be sent by mail recorded postage services (not special delivery). We do not cover the cost for courier returns. Please contact us at firstname.lastname@example.org if your wish to return a damaged item. Photographic evidence may be required to support a claim. Refunds will be issued on the receipt of the returned goods.
The Fragrance Counter Returns
172 Chorley Road